PLEASE READ OUR POLICIES BEFORE PLACING AN ORDER.
SHIPPING TO PR, HI, ALASKA, APO and FPO:
We only ship to physical addresses within the 48 contiguous United States. At this time, we can only ship small items (3 lbs or less) to PR, HI and Alaska. To confirm, please contact us via phone or email or live chat if we can ship an item to you.
A physical street address is required for any items shipped via a small-parcel carrier.
Correct phone is required for all Bulky items.
We have several locations throughout the U.S. that we will typically ship from. Product availability and your shipping address will determine where we ship your order from. Our goal is to get your product to you as soon as possible and we accomplish this by shipping from our nearest location to you. Tracking numbers will be sent to your email within 1-3 business days of purchase.
Please give us a call for additional shipping options to Canada, Alaska, & Hawaii.
Our goal is to ship orders as soon as possible so we have set up our system to automatically process your order as fast as possible. For that reason, once an order has been submitted, it cannot be canceled.* If an error is made, you need you to accept the package and request a Return Authorization Form to return the package (if our return policy below allows) for a refund. Please be sure that you want to make the purchase before submitting the order. Orders refused at delivery will be assessed all of the applicable fees including a return fee, our shipping costs and a 25% restocking fee.
*Under rare circumstances when a cancellation is requested within 24 hours of ordering, we may be able to cancel. There is no guarantee a cancellation request will be granted. If a cancellation request is granted the customer would agree to forfeit the cost of shipping. A cancellation request should be made to sales@VirtualMega.com.
In the event that a product is mistakenly listed at an incorrect price, we reserve the right to refuse or cancel any orders placed for product listed at the incorrect price. We reserve the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, we will issue a credit to your credit card account in the amount that was charged.
WAIVE OF SIGNATURE CONFIRMATION:
VirtualMega.com is not responsible for lost, stolen, or missing boxes that show as "delivered" via tracking number. If no signature confirmation is requested, the customer assumes full responsibility and liability for lost or stolen packages that track as "delivered." Signature confirmation is an optional service that must be requested by the customer. We highly recommend signature confirmation for apartments, condominiums, houses, offices, etc. and for clients that have had packages go missing before. If no request is made for signature confirmation, packages can be left at the shipping address per the driver's discretion with a full waiver of liability.
We ship our packages with FEDEX and USPS and usually take about 1-10 business days for delivery. You will be emailed your tracking number.
Shipping to PR, HI, and AK might take up to 30 business days.
If you did NOT request signature confirmation and your tracking number shows that your parcel was delivered, but you have not received it, contact USPS at (800) 275-8777 or FedEx (800) 463-3339 . You will need to provide them your name and tracking number. They will conduct an investigation (tracer with a case number) and give you more details on your parcel. Ask for "customer service" when calling.
We can offer different shipping options for delivery within United States.
Our goal is that you are completely satisfied with your purchase.
All returned items must be new & unused in the original state with all tickets/tags attached, to be in an unworn/undamaged condition prior to be accepted for a refund or exchange.
VirtualMega.com's liability is expressly limited to the replacement of its product, which applies only if the product is proven defective upon return to VirtualMega.com. This warranty is void if the product is modified, dismantled, altered, any parts were fixed or replaced by another party or if the item was damaged by the customer. No fees are applied if the merchandise received by a customer is proven to be damaged. If merchandise is returned that does not meet conditions of the 100% Satisfaction Guarantee, the return will be declined and the merchandise will be returned to you. Merchandise that is used or worn will not be accepted for refund or merchandise credit.
RMA form MUST be requested within 14 calendar days from the date of original purchase. An item MUST be returned within 30 calendar days of original purchase.
* Shipping fees and Signature Confirmation are non-refundable
* 25% restocking fee
* Customer is responsible for all shipping costs incurred with returning the merchandise.
* Personal Products, such as creams, lotions, etc. are final sales and may not be returned.
* For retail returns without a receipt, VirtualMega.com.com will issue a Store Credit for the lowest selling price.
* Damage to home delivered products must be reported within 24 hours of delivery.
* Exchange only on retail clearance priced merchandise within 10 days. No further price adjustments.
* A PROOF OF PURCHASE MUST BE INCLUDED (NO EXCEPTIONS).
*If we listed a product with FREE SHIPPING, in case of the return of the order, we will deduct the amount, which was paid by us. Please contact us prior to obtain the Shipping Cost.
PLEASE DO NOT RETURN ANY PRODUCTS WITHOUT CONTACTING US FIRST. WE WILL REFUSE ANY PACKAGES WITHOUT OUR “AUTHORIZED RETURN” FORM.
IF YOU HAVE ANY PROBLEMS WITH THE ITEM, PLEASE EMAIL US SEVERAL PICTURES OF THE ITEM ALONG WITH THE DESCRIPTION TO sales@VirtualMega.com. WE DO NOT ACCEPT ANY VERBAL REQUESTS.
IF WARRANTY SERVICE IS NECESSARY, THE CUSTOMER NEEDS TO PACK THE ITEM SECURELY AND SEND THE DAMAGED ITEM BACK TO US WITH THE “RETURN AUTHORIZATION FORM”, PROOF OF PURCHASE, AND INCLUDE A MONEY ORDER PAYABLE TO AZ Sales And Services Inc. THE AMOUNT WILL BE EMAILED TO YOU ALONG WITH THE “RETURN AUTHORIZATION FORM”.
ALL MISSING and DEFECTIVE PARTS MUST BE REQUESTED WITHIN 3 CALENDAR DAYS.
The warranty does not apply to the following cases:
• Harm caused during delivery (ALL ITEMS ARE SHIPPED IN A PERFECT CONDITION)
• Harm caused by unacceptable use
• Harm caused by misuse of the equipment
• Harm caused by hit or fall
• Harm caused by moisture
• Harm caused by higher power
NOTE: We advise customers NEVER to leave the tent/gazebo/etc. up in windy and/or otherwise bad weather conditions. We have no control over your local weather, wind, or soil conditions: it is ultimately up to you to determine if your assembly and anchoring of the tent/gazebo/etc. is sufficient.
Customers will incur additional charges if a refused or unclaimed item is sent back to our facility. Customers will be responsible for additional fees to reship the merchandise. Refund will be issued, minus 25% Restocking Fee and minus all Shipping fees "To and From".
PACKAGE ARRIVED DAMAGED TO A CUSTOMER:
When you receive your package, please inspect your item carefully. If the package appears damaged, please complete the following steps:
1. Take a picture of the damage (box and item)
2. Send us an email to Sales@VirtualMega.com immediately and attach the photos.
3. We will contact you directly with the next steps.
4. DO NOT THROW away the boxes or packaging materials, otherwise, your claim will not be honored by the Shipping Company.
We are not directly liable for any loss, theft, or damages, during delivery. Please be patient as we have to claim the damage with the shipping courier and send you the parts or replacement.
MAIL YOUR RETURN:
Return Shipping Address will be provide to a customer upon RMA request.
Once you receive an RA all items must be returned within 30 days of your original purchase date. We do not accept returns after 30 days. If the package is refused or returned without our issuing of an RA or without the RA # on it, the Return will be denied.
We recommend that all returns be sent with a traceable carrier such as USPS, UPS or FedEx. Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to our warehouse. Once the package has been shipped, please email us the Tracking number. We do not accept C.O.D. deliveries. Repack all items very well in the original package.
TO COMPLETE YOUR RETURN:
1.Include the packing slip
Include the packing slip inside the box (see attached). Make sure the item is well-wrapped and fits snugly inside the box so it doesn't get damaged in shipping.
Affix the label to the box and seal it securely. Make sure the barcode is visible. Remove or cover any existing labels on the package.
3.Ship the item
Ship the item through the label provider to receive your refund. You should receive a refund no later than 6 business days after your item is delivered to the Returns Department and inspected by the warehouse employees.
Once the package is returned, please contact us (via email) to let us know that the item has been returned.
1) For all furniture items we will replace any parts that are damaged but the item may not be returned if you changed your mind.
2) We will not accept returns on any personal items that have been opened.
For your safety, we will issue a refund to the card that was used to pay for your purchase. After we've received your qualified returned package and inspected it, a refund will be issued according to our Return Policy (please contact if you have any questions).
For most general or defective returns, we will process your credit once we have confirmation that the item has been received and inspected by our warehouse. Please allow 5-10 business days following delivery to our warehouse for credit to be issued. Refunds will be issued per our return policy.
For refused shipments, damaged shipments, and freight claims filed within 2 business days of receipt, credit will be issued as soon as possible. However, please allow 5-10 business days to complete processing.
Products should be returned in their original packaging as much as possible. Outside the box, write your RMA number and your return address. Inside, include your printed RMA slip and/or contact information, order number, and reason for return. We recommend you choose a shipping method that is trackable.
IF PURCHASE WAS LOST IN TRANSIT:
In the case of a lost shipment, please contact us via email: Sales@VirtualMega.com or by phone 818-392-8885 as soon as possible.
IF NOT ALL ITEMS WERE DELIVERED OR WRONG ITEM RECEIVED:
There are occasions when an order is shipped from multiple locations and will arrive at different times. In the event that all material is not delivered, please contact us via email: sales@VirtualMega.com or by phone: 818-392-8885.
If you believe you have received the wrong product, please email us a picture of the box with the SKU # and the Label, so we can assist in getting the wrong item(s) returned and the correct item(s) sent out.
If there is visible damage to your shipment, you will be required to inspect the package. Please make sure to note all damages on the Proof of Delivery receipt. If there are major visible damages please refuse the entire shipment. If only a minor part is damaged please accept and report all issues to us immediately. All damages must be reported within 48 hours of the delivery date. Failure to comply with these rules will disqualify customers from free replacement of parts.
FINE JEWELRY AND WATCHES:
Fine jewelry and watches will only be accepted for return with a receipt and in the original packaging with all warranty cards and instructions included. Items may also be sent for authentication before the refund is issued.
Returns will be accepted only after VirtualMega.com.com issues a return authorization number. Products that are received without our "Return Authorization Form" will be refused. Return authorizations must be requested within 14 days of receipt of merchandise. Please contact us by email sales@VirtualMega.com.com to obtain a "Return Authorization Form". If the item you are returning was received as defective then we will either replace it or refund your purchase price. Defective items are not subject to the restocking charge.
Before placing an order, please contact us.
All standard shipping is a curbside delivery service.
•Please provide a valid street address with each order (we are currently unable to ship to P.O. boxes). Additional charges apply to rush and international shipments, including Alaska, Hawaii and Puerto Rico. Shipping costs are listed beside each product. If there is no price, you can call to get a quote (this is especially prevalent for the higher weight items).
Canadian & International Orders
Canadian orders are subject to duties, taxes are the responsibility of the customer and must be paid upon receipt of shipment. Contact your customs office for more information on duties, taxes and restricted products. The estimated time of delivery for Canadian orders is 2-3 weeks.
Duties, taxes and customs are the responsibility of the consumer and must be paid upon receipt of the shipment. These rules vary by country, and your local government determines duty and customs charges. All international orders must be paid for by credit card.
What is Curbside Delivery?
This is our standard delivery method and is included when you purchase any overweight items from us. By curbside delivery, the package will arrive unassembled in its original factory boxes. The trucking company will deliver the items to your driveway or entryway, and you will be responsible for entering it into your residence or business. Since oversized/overweight products are heavy, you may require assistance from a friend or a family member.
What is White Glove Delivery?
By white glove delivery, the package will be hand-delivered into your destination and assembled together. White glove delivery can add about 1-2 weeks to the standard lead time of delivery. Choose the shipping method as White Glove Delivery if you want the service.